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Hatcham Temple Grove

Teams FAQ

Teams FAQ

Frequently Asked Questions About Using Microsoft Teams

 

I have tried to join, and I am waiting but no one is letting me in.

There is a chance that you are in the wrong meetingYou need to look along the left-hand side of the screen, where there will be a tab called Calendar. Go to this, and make sure you are looking at today's date. Click Join. 

If you have 'arrived' late to the meeting (after 9am), then please be aware that the teacher will have to stop teaching to admit your child to the meeting. This may cause a slight delay in your child being admitted, so to avoid this please be sure to join the meeting between 8:45am-9am

When I login, it asks for a code.

If it is asking for a code, then you have accidentally typed either your child's email address or your child's password incorrectly. Delete them and start again. 

I don't have a login for my child.

Contact the school office and they will give you login details. Every single child has login details. 

I don't have a device/I don't have wifi at home.

We are working hard to get devices to everyone, but it helps a lot if we understand your situation. Please let us know how many children you have, how many devices they are sharing, and whether you have WIFI access. 

I have logged in but I haven't been sent an invitation.

You will not be sent an invitation to each session. You need to look along the left-hand side of the screen, where there will be a tab called Calendar. Go to this, and make sure you are looking at today's date. Click Join. 

I cannot see the screen/hear the sound.

Unfortunately, this may be due to the device you are using at home or your internet connection. Please leave the meeting and try to join again.